Privacy Policy

Last Updated: June 2026

Introduction

AJ's Pet Services ("we", "our", or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect any personal information you provide when using our website.

By using this website, you agree to the collection and use of information in accordance with this policy.

Who We Are

AJ's Pet Services provides pet transport, grooming, and pet care services throughout the UK.

If you have any questions regarding this Privacy Policy or how your personal information is handled, don't hesitate to get in touch with us:

AJ's Pet Services

Email: [INSERT EMAIL ADDRESS]

Telephone: [INSERT PHONE NUMBER]

What Information We Collect

When you contact us or submit a form through our website, we may collect the following information.

Personal Information

• Name

• Email address

• Telephone number

• Address (where provided)

• Information included within your enquiry

• Any other information you choose to provide

Pet Information

Where relevant to our services, we may also collect:

• Pet name

• Pet type and breed

• Pet age

• Grooming requirements

• Pet transport requirements

• Collection and delivery details

• Veterinary information where voluntarily provided

• Any additional information required to safely provide our services

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Website usage data

• Referring website information

How We Use Your Information

We use the information we collect to:

• Respond to enquiries

• Provide quotations

• Arrange bookings and appointments

• Deliver pet transport services

• Deliver pet grooming services

• Communicate regarding existing bookings

• Maintain service records

• Improve our website and services

• Meet legal and regulatory obligations

We only collect information that is necessary for these purposes.

Information About Pets

Information relating to your pets is collected solely for the purpose of providing our services safely and effectively.

We will only request information that is relevant to the service being provided and will not share this information with third parties unless required by law or where necessary to protect the welfare of an animal.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on:

• Your consent when you submit an enquiry through our website

• Our legitimate interest in responding to enquiries and providing services

• Compliance with legal obligations where required

How We Store Your Information

We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Information submitted through our website is stored securely and only accessed when necessary to provide our services.

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers where necessary to operate our website or provide our services. These providers are required to keep your information secure and confidential.

We may also disclose information where required by law or to protect our legal rights.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use the website.

Cookies are small files placed on your device that allow certain website functions to operate correctly and help us improve website performance.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain areas of the website.

Website Analytics

We may use website analytics tools, including Squarespace Analytics and other similar services, to better understand how visitors use our website.

These tools may collect anonymous information such as:

• Pages visited

• Time spent on the website

• Device type

• Browser type

• General geographic location

This information is used solely to improve our website and services.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of processing

• Object to processing in certain circumstances

• Request transfer of your information

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://www.ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or website functionality.

Any updates will be published on this page, and the revised version will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

AJ's Pet Services

Email: [INSERT EMAIL ADDRESS]

Telephone: [INSERT PHONE NUMBER]